AODA is a provincial law in Ontario, Canada, aimed at making Ontario accessible to people with disabilities by creating and enforcing accessibility standards across various sectors, including customer service, transportation, employment, and information and communication. The AODA applies to both public and private organizations in Ontario that provide goods or services to the public or have employees in the province.
The AODA requires organizations to follow a series of standards that ensure accessibility for people with disabilities. These standards are developed and maintained by the Accessibility Standards Advisory Council and include specific guidelines for areas like customer service, employment, transportation, and information and communication.